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MotherNature.com
User reviews add a personal touch
Ease of Use: A-
Delivery: B
Returns: B

Origins.com
A well-designed single-brand site
Ease of Use: B
Delivery: C
Returns: B

Drugstore.com
Poorly packed bath oil leaked everywhere
Ease of Use: B
Delivery: D
Returns: B

Macy's
Harder than with sweater from same store
Ease of Use: C
Delivery: D
Returns: A-

Indulge.com
Delivery took six weeks
Ease of Use: B
Delivery: F
Returns: B

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ILLUSTRATIONS BY FRANCISCO CACERES