Who knew that mail-order could be so sexy? In a sped-up search for online
profits, CFOs seized on direct sales as the Internet's best shot
at riches. Even fuddy-duddies like The New York Times blurred the precincts
of editorial independence by adding bookstore links to online reviews and
best-seller lists.
In retrospect, the entire year looks like a dress rehearsal for an online
Christmas. During the holiday season a year ago Americans spent around $1
billion
shopping on the Net; the final tally for '98 is expected to be two
to three times that figure. Whether it's books, computers, plane tickets,
or -- see the next item -- stocks, consumers blithely clicked past formerly
imposing worries about credit card fraud and personal privacy. (Businesses,
meanwhile, seized on the Internet's obvious efficiencies, with companies
such as Dell and Cisco processing billions of dollars' worth of equipment
orders through
the Net.)
Ground zero for the public's cyber shopping spree was Amazon.com, the
digital retailer supreme, which -- savor the contradiction -- built its
early lead delivering the very old media known as books. For all of
Amazon's shopkeeping expertise, though, yet a new challenger also emerged
in 1998 -- online auctions and swap meets, where the seller pays a small
commission to the host site. Amazon may have dispensed with
brick-and-mortar stores, but Ebay even got rid of the warehouse.
Related Coverage:
The Better Business Bureau
Money Magazine's Holiday Budget Maker