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 THE NEW NEW THINGS
Self-Healing Technology
Starting this year, tech support will mean more than access to a help desk. Intelligent software from companies such as F5, Cisco and Intel will monitor corporate websites and automatically fire them up if they are running out of capacity. Consumers will benefit from similar software, made by companies like Concord Communications, that can automaticaly adjust the network when it freezes during an online order from a home PC — no data lost, no IT repair person needed.   next


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