Management: Animals, Behave

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For those who find likeability too much of a stretch, Sanders advises that at the very least they should strive to be polite. The basic rules are pretty, well, basic: No screaming, hanging up phones, slamming doors and expressing biting sarcasm. The bottom line for really slow learners: "Just be quiet and stop being so unfriendly."

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ANONYMOUS BUSINESSMAN, on one of Dubai's biggest investment companies, Dubai World, needing to ask for a six-month delay on repaying its debts
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ANONYMOUS BUSINESSMAN, on one of Dubai's biggest investment companies, Dubai World, needing to ask for a six-month delay on repaying its debts

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