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You don't want to pay taxes to a smiling man with a name tag and a button that says WE WORK FOR YOU. You want a Grand Slam breakfast from that guy. You want to pay your taxes to a balding, bespectacled old curmudgeon, preferably overweight and incapable of making eye contact. If you're going to get milked by the government, you want to walk away feeling completely screwed.
But that's not the way it felt last Saturday when the Internal Revenue Service inaugurated its bubbly new monthly Problem Solving Day service. At 33 sites across the country, IRS auditors had...
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