TIME DIGITAL OMBUDSMAN:

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Are you in a dispute with a company over a piece of software or electronic equipment that doesn't quite work as advertised? Do you have complaints about your internet or online service provider that can't be worked out between you? If you've contacted the company and the issue is still unresolved, TIME magazine wants to help. TIME Digital, a supplement to TIME magazine, offers a free service of advice and mediation. Just e-mail us atombudsman@time.timeinc.comwith a detailed account of your story and we'll try to help resolve the problem. Because of limited resources, we may not be able to act in every case. Submissions may be edited and published in Time Digital or any electronic medium.