Feb. 13, 2006
The Google Guys Respond
Google is the site with all the answers. Every day, millions of web surfers search it to find everything from driving directions to dissertation references. You submitted questions about Google to Founder Larry Page, CEO Eric Schmidt and Vice President Marissa Mayer and they responded.
Read some of the selected answers below:

Your company's informal motto is "Don't be evil". Sometimes evil is not
obvious. Does your firm have a process to handle the gray areas of ethics?
Johnson and Johnson's mission statement guided that firm through a crisis
with tainted Tylenol. Does your firm a culture that can deal with moral
issues to the point that your firm does the right thing?
Grove City, Ohio
ERIC SCHMIDT: We discuss this almost every day in one way or the other. Basically,
"Don't be evil" is a reminder that what we do matters, that our decisions need
to be transparent and crisp, that we need to understand the impact our
decisions have. When there is a gray area we meet and debate until we come
to a consensus. We don't know what the next crisis will be but we do have a
process and a culture I'm sure will handle it.
How do you see the state funded search engines initiatives, such as those
announced by Japan and UE? Do you think they try to make sure they have
their on "bank of information" as a info source and propaganda tools in a
"supersymbolic" economy? How would you see a section in your history online
that would say also the time you logged on gtalk, the time you logged out,
the time when you were idle, the time when you were surfing... a more
detailed history? A google web activity logger?
Bucharest, Romania
ERIC SCHMIDT: We think more information is good and the initiatives you mention add
to the world's knowledge. People are smart and are good at listening to
multiple sources of information and deciding for themselves who is right and
who is wrong. Google is careful to protect people's privacy and we think
this is one of the reasons people prefer Google as their search choice over
the others.
Again and again, only one question comes up in my mind "How did you
justify China content control issue before you decided to go ahead? Didn't
you think even once about 'don't be evil' mantra that you fostered so
persistently that I started to believe in".
Sydney, NSW, Australia
ERIC SCHMIDT: We spent about a year debating this. Basically our mission is to
serve all the people of the world, and we have to obey all local laws. We
believe the information Google offers can help Chinese users even if
filtered for certain information.
I worry that information I store on your servers could be open to being
'examined' by the government, is this fear based in reality?
Calgary, AB
ERIC SCHMIDT: Google servers are governed by US laws and we must obey them. Under
recent legislation US courts can order us to turn over information in
certain situations, mostly related to terrorism.
Google browser? When is it coming out? Everything else on my computer is
'googled'.
Clarksville, TN.
ERIC SCHMIDT: We are working on many new products and services and we are extending
browser functionality. You won't see a Google Browser but you will see many
products that make your browser much better.
Is there any subject you refuse to include on Google and, if so, how do
you make this decision?
Los Angeles, California
MARISSA MAYER: Google aims to organize the world's information and make it
universally accessible and useful. And we really do mean the world's
information -- all of it. There are times where for legal reasons (specific
laws in countries, copyright issues, etc.) that we remove web pages, but we
try and be as open and inclusive as possible and do this infrequently and
only when required.
Why does Google record personal data of Google users? And will this data
be made public at any point of time?
Bangalore,India
MARISSA MAYER: Overall, Google doesn't collect very much personal information and
when we do we clearly tell the users and get their permission to do so. Our
privacy policy governs the future use of that information -- we will not
share your information without your explicit consent (unless required to by
law).
Have you ever thought of starting a Google Real Estate service?
It seems to me that it would be a great compliment to both Froogle and
Google Earth...plus real estate agents seem so outdated these days.
Chicago, IL
MARISSA MAYER: Our focus is search - and certainly finding the right house
qualifies. However, we're computer scientists not real estate agents, so
our focus would likely be more on tools to help the process than to replace
it. That said, we don't have any plans to announce in this area.
Does Google ever think about NOT linking to pornography websites?
West Hartford, Connecticut
MARISSA MAYER:We offer a feature on our website called SafeSearch that enables
users to elect not to see pornography in their search results. You can use
this feature by visiting the Google 'Preferences' page, accessible via the
Google home page (just to the right of the search box).
As a fan and shareholder I am constantly singing the praises of Google as
the tool of convenience but people don't know how to get the toolbar and how
to use it. Google offers so many things --my favorite being Google earth --
you need to advertise a little and have a how to button for those advanced
applications that one may use if they had the know how. Can you do that for
me google?
Branford, CT
MARISSA MAYER: A "how to" button is a good idea and you may see that or something
like it appear on some of our more complicated products. In general, we
want the tools that Google creates to be easy and intuitive enough to use
that they don't require a long explanation or a lot of teaching up front.
What have you done about predators using your tools to their advantage?
(for example where you can enter in a phone number and find exactly where
their house is and links to mapquest directions there)
Atlanta, GA
MARISSA MAYER: Google makes publicly available information (like the phone
numbers listed in the phone book) more accessible. Sometimes, that draws
into question whether or not some of this information should be publicly
available. Ultimately, we think this feature helps people understand what
information is available and make educated decisions about how to position
that information and protect themselves. And for those interested, this
feature offers a quick and easy way to remove a phone number.
One word of caution: You need a PC because these applications don't work
on Macs. Why are you "not favoring" Macs?
New York, NY
MARISSA MAYER: We want Google's products to reach as many users as possible. In
many cases, we either have released a Mac version or will soon - this is an
area of a lot of activity and interest for us. However, from a
prioritization perspective, we adopt strategies that get our products in the
hands of the most users soonest and often that means building for Windows
first given its market share.
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