It seemed funny at first, and it gave us a swell story to tell
on our book tour. But the interloper who seized our telephone
line continued to hit us even after the tour ended. And hit us
again and again for the next six months. The phone company
seemed powerless. Its security folks moved us to one unlisted
number after another, half a dozen times. They put special pin
codes in place. They put traces on the line. But the
troublemaker kept breaking through.
"The technology is getting ahead of our ethics," says Dr. Denise Nagel,
executive director of the National Coalition for Patient Rights
If our hacker had been truly evil and omnipotent as only
fictional movie hackers are, there would probably have been even
worse ways he could have threatened my privacy. He could have
sabotaged my credit rating. He could have eavesdropped on my
telephone conversations or siphoned off my E-mail. He could have
called in my mortgage, discontinued my health insurance or
obliterated my Social Security number. Like Sandra Bullock in
The Net, I could have been a digital untouchable, wandering the
planet without a connection to the rest of humanity. (Although
if I didn't have to pay back school loans, it might be worth it.
Just a thought.)
Still, I remember feeling violated at the time and as powerless
as a minnow in a flash flood. Someone was invading my private
space--my family's private space--and there was nothing I or the
authorities could do. It was as close to a technological
epiphany as I have ever been. And as I watched my personal
digital hell unfold, it struck me that our privacy--mine and
yours--has already disappeared, not in one Big Brotherly
blitzkrieg but in Little Brotherly moments, bit by bit.
Losing control of your telephone, of course, is the least of it.
After all, most of us voluntarily give out our phone number and
address when we allow ourselves to be listed in the White Pages.
Most of us go a lot further than that. We register our
whereabouts whenever we put a bank card in an ATM machine or
drive through an E-Z Pass lane on the highway. We submit to
being photographed every day--20 times a day on average if you
live or work in New York City--by surveillance cameras. We make
public our interests and our purchasing habits every time we
shop by mail order or visit a commercial Website.
I don't know about you, but I do all this willingly because I
appreciate what I get in return: the security of a safe parking
lot, the convenience of cash when I need it, the improved
service of mail-order houses that know me well enough to send me
catalogs of stuff that interests me. And while I know we're
supposed to feel just awful about giving up our vaunted privacy,
I suspect (based on what the pollsters say) that you're as
ambivalent about it as I am.
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