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"Most people would be astounded to know what's out there," says
Carole Lane, author of Naked in Cyberspace: How to Find Personal
Information Online. "In a few hours, sitting at my computer,
beginning with no more than your name and address, I can find
out what you do for a living, the names and ages of your spouse
and children, what kind of car you drive, the value of your
house and how much taxes you pay on it."
Lane is a member of a new trade: paid Internet searcher, which
already has its own professional group, the Association of
Independent Information Professionals. Her career has given her
a fresh appreciation for what's going on. "Real privacy as we've
known it," she says, "is fleeting."
"Cookies represent a way of watching consumers without their consent, and that
is a fairly frightening phenomenon," says Nick Grouf, ceo of Firefly
Now, there are plenty of things you could do to protect
yourself. You could get an unlisted telephone number, as I was
forced to do. You could cut up your credit card and pay cash for
everything. You could rip your E-Z Pass off the windshield and
use quarters at tolls. You could refuse to divulge your Social
Security number except for Social Security purposes, which is
all that the law requires. You'd be surprised how often you're
asked to provide it by people who have no right to see it.
That might make your life a bit less comfortable, of course. As
in the case of Bob Bruen, who went into a barbershop in
Watertown, Mass., recently. "When I was asked for my phone
number, I refused to give them the last four digits," Bruen
says. "I was also asked for my name, and I also refused. The
girl at the counter called her supervisor, who told me I could
not get a haircut in their shop." Why? The barbershop uses a
computer to record all transactions. Bruen went elsewhere to get
his locks shorn.
But can we do that all the time? Only the Unabomber would
seriously suggest that we cut all ties to the wired world. The
computer and its spreading networks convey status and bring
opportunity. They empower us. They allow an information economy
to thrive and grow. They make life easier. Hence the dilemma.
The real problem, says Kevin Kelly, executive editor of Wired
magazine, is that although we say we value our privacy, what we
really want is something very different: "We think that privacy
is about information, but it's not--it's about relationships."
The way Kelly sees it, there was no privacy in the traditional
village or small town; everyone knew everyone else's secrets.
And that was comfortable. I knew about you, and you knew about
me. "There was a symmetry to the knowledge," he says. "What's
gone out of whack is we don't know who knows about us anymore.
Privacy has become asymmetrical."
The trick, says Kelly, is to restore that balance. And not
surprisingly, he and others point out that what technology has
taken, technology can restore. Take the problem of "magic
cookies"--those little bits of code most Websites use to track
visitors. We set up a system at Pathfinder in which, when you
visit our site, we drop a cookie into the basket of your browser
that tags you like a rare bird. We use that cookie in place of
your name, which, needless to say, we never know. If you look up
a weather report by keying in a zip code, we note that (it tells
us where you live or maybe where you wish you lived). We'll mark
down whether you look up stock quotes (though we draw the line
at capturing the symbols of the specific stocks you follow). If
you come to the Netly News, we'll record your interest in
technology. Then, the next time you visit, we might serve up an
ad for a modem or an online brokerage firm or a restaurant in
Akron, Ohio, depending on what we've managed to glean about you.
Some people find the whole process offensive. "Cookies represent
a way of watching consumers without their consent, and that is a
fairly frightening phenomenon," says Nick Grouf, CEO of Firefly,
a Boston company that makes software offering an alternative
approach to profiling, known as "intelligent agents."
Privacy advocates like Grouf--as well as the two companies that
control the online browser market, Microsoft and Netscape--say
the answer to the cookie monster is something they call the Open
Profiling Standard. The idea is to allow the computer user to
create an electronic "passport" that identifies him to online
marketers without revealing his name. The user tailors the
passport to his own interests, so if he is passionate about
fly-fishing and is cruising through L.L. Bean's Website, the
passport will steer the electronic-catalog copy toward fishing
gear instead of, say, Rollerblades.
The advantage to computer users is that they can decide how much
information they want to reveal while limiting their exposure to
intrusive marketing techniques. The advantage to Website
entrepreneurs is that they learn about their customers' tastes
without intruding on their privacy.
Many online consumers, however, are skittish about leaving any
footprints in cyberspace. Susan Scott, executive director of
TRUSTe, a firm based in Palo Alto, Calif., that rates Websites
according to the level of privacy they afford, says a survey her
company sponsored found that 41% of respondents would quit a Web
page rather than reveal any personal information about
themselves. About 25% said when they do volunteer information,
they lie. "The users want access, but they don't want to get
correspondence back," she says.
But worse things may already be happening to their E-mail. Many
office electronic-mail systems warn users that the employer
reserves the right to monitor their E-mail. In October software
will be available to Wall Street firms that can automatically
monitor correspondence between brokers and clients through an
artificial-intelligence program that scans for evidence of
securities violations.
"Technology has outpaced law," says Marc Rotenberg, director of
the Washington-based Electronic Privacy Information Center.
Rotenberg advocates protecting the privacy of E-mail by
encrypting it with secret codes so powerful that even the
National Security Agency's supercomputers would have a hard time
cracking it. Such codes are legal within the U.S. but cannot be
used abroad--where terrorists might use them to protect their
secrets--without violating U.S. export laws. The battle between
the Clinton Administration and the computer industry over
encryption export policy has been raging for six years without
resolution, a situation that is making it hard to do business on
the Net and is clearly starting to fray some nerves. "The future
is in electronic commerce," says Ira Magaziner, Clinton's point
man on Net issues. All that's holding it up is "this privacy
thing."
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