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Will Service Still Stink?
Probably — if it exists at all. As cyberspace encourages us ever more to serve ourselves, and the booming economy makes a good waiter a red-hot commodity, in the future we will leave the house only occasionally, and then with very low expectations from our fellow humans. Efficiency will be prized forever — the personal touch we may learn to live without.

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Our Work, Our World
Will Service Still Stink?
What Will Our Offices Look Like?
How Will Advertisers Reach Us?
How Will We Fight?
Will Socialism Make A Comeback?
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  • caleb carr
       mystery

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    Nadine Lugo, 32, Executive Assistant


    Susan Harris, 38, Attorney

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    • quiz
    What percentage of American workers are in the service industry, as opposed to having manufacturing jobs?

    a) service, over 50%; manufacturing, 20%
    b) service, 20%; manufacturing, over 50%
    c) service, 80%; manufacturing, 20%
    d) service, 50%; manufacturing, 50%

    		 poll
    Has customer service gotten worse?
    Yes
    No


    web resources
    Fly in the Soup
    Waiter and waitress stories: Worst Thing I Ever Did to a Customer, You Found WHAT In Your Soup, Customer Strikes Back, and more

    The Original Tipping Page
    Your complete guide to tipping, with everything from spreadsheet tip calculators to money origami

    Andy's Rant Pages
    True stories about very bad customers in the pizza delivery wars