1999
Jeffrey P. Bezos
BY JOSHUA COOPER RAMO

It's one of those perfect autumn nights that make Manhattan seem
magical. There is not a cloud in the sky, and looking up from the
streets, you can see stars. On the avenues, white lights speckle
the trees. There is a chill in the airjust enough to ice the
occasional breathand the urgent roar of the city is a reminder
that New York at this moment may be the Rome of the modern
world. The NASDAQ is at a record high. Again. New companies are
being born. It is a perfect night for a launch party.
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This year it has always been a perfect night for a launch party.
This year it's as if "ideagetthemoneyhireaCEOlaunchpartyIPO" has
become one big, fast millennial screech. Companies that barely
existed a year ago are publicly traded, their founders ungodly
wealthy. Some argue the world has entered a long boom, a kind of
economic speed loop, where the centrifugal force spins off
nothing but wealth and happiness. And launch parties. So up and
off an elevator you go, melting into an unimaginably beautiful
crowd. Every woman looks like a model; every man looks, well,
Italian. This is an Internet party, right? What on earth could
they be selling? A sign on the wall reminds you: this is the
launch party for Beauty.com.
And it is a lovely site: cosmetics tips, fragrance guides, a look
at the latest European lip glosses. "Oh, come on," you're
probably saying, "who is going to buy cosmetics online? If there
is one thing no one will buy online, it's cosmetics. You've got
to see how it looks, after all." But wait a minute. Didn't you
say the same thing about books? "Who would buy books online? You
have to be able to flip through the pages." And wasn't it you who
said, "I'd never buy plane tickets online. I can't imagine not
talking to my travel agent!" And mortgages? And toys? Concert
tickets and CDs? "But I'd never," you said. Yes, you will. You
are.
This year you'll buy about $15 billion worth of consumer goods
online. Businesses will spend an additional $109 billion buying
from one another. And while those numbers are but a small part of
the overall retail economywhich clocks in at $2.7
trillione-business is rapidly replacing the traditional kind for
almost any purchase you can imagine. By the time the ribbons are
off the packages this week, Americans will have spent $5 billion
online for holiday giftsmore than twice as much as last year.
It's easy to sit here today nodding about the power of
electrified commerce. But back in the day when youfrankly, when
everyonewas pooh-poohing the idea of online sales, there were a
few folks who believed. One of them, on a summer day in 1994,
quit his lucrative job at a New York City investment firm, packed
up and, with his wife driving, made a now legendary voyage to
Seattle to start what he thought would be a good business. By the
time he arrived there he had a plan to sell books over the
Internet. Investors thought he was crazy.
Every time a seismic shift takes place in our economy, there are
people who feel the vibrations long before the rest of us do,
vibrations so strong they demand actionaction that can seem
rash, even stupid. Ferry owner Cornelius Vanderbilt jumped ship
when he saw the railroads coming. Thomas Watson Jr., overwhelmed
by his sense that computers would be everywhere even when they
were nowhere, bet his father's office-machine company on it: IBM.
Jeffrey Preston Bezos had that same experience when he first
peered into the maze of connected computers called the World Wide
Web and realized that the future of retailing was glowing back at
him. It's not that nobody else noticedeBay's Pierre Omidyar also
knew he was on to something. But Bezos' vision of the online
retailing universe was so complete, his Amazon.com site so
elegant and appealing, that it became from Day One the point of
reference for anyone who had anything to sell online. And that,
it turns out, is everyone.
There was a time when Bezos could say, "If I had a nickel for
every time a potential investor told me this wouldn't work..." and
then lapse off into head shaking. Now he follows that line with a
wild, giggly laugh. No wonder: as of last week, Bezos had 200
billion nickels. A rich reward, to be sure, but how on earth can
you compensate a man who can see the future? Perhaps by
inaugurating him into that club of men and women selected for
having had, "for better or worse," the biggest impact in a given
year. Welcome, Jeff Bezos, to TIME's Person of the Year club. As
befits a new-era entrepreneur, at 35 you are the fourth youngest
individual ever, preceded by 25-year-old Charles Lindbergh in
1927; Queen Elizabeth II, who made the list in 1952 at age 26;
and Martin Luther King Jr., who was 34 when he was selected in
1963. A pioneer, royalty and a revolutionarynoble company for
the man who is, unquestionably, king of cybercommerce.
As far as names go, Amazon is a perfect choice. (Not least
because its ticker symbol, AMZN, is a license-plate version of
how the stock has performed.) The wild Amazon River, with its
limitless branches, remains an ideal metaphor for a company that
now sells everything from power tools to CDs, and is eagerly
looking for new areas of expansion. It's possible to argue that
Bezos didn't master much more than an evolution of commerce,
replacing old-fashioned stores with a centralized sales and
shipping center. But even that one change, he notes, grabbing a
favorite word, is "huge." For old-line businesses like K Mart,
getting new customers meant building new stores at a cost of
millions. For Bezos, serving new customers costs next to nothing.
And he is still losing his pants. That's maybe the one thing
people still really don't understand about the e-commerce
revolution. If these are such hot businesses, then why are they
hemorrhaging cash? Amazonthe company everyone wants to be
likecould lose nearly $350 million this year. O.K., the Net is
different, but don't profits and losses matter anymore? They do.
Bezos insists Amazon's oldest businessesbooks, music and
videowill be profitable by the end of 2000.
But Amazon's losses are also a sign of the New Economics of
Internet commerce. These new rules spring from the idea that in
the new global marketplace whoever has the most information wins.
While it used to be sellers who had all the information, buyers
are getting smarter and smarter. At sites like mysimon.com, it's
possible to go shopping and search not only Amazon but also the
collections of two dozen other booksellers to find the best deal.
And in coming yearsheck, at Net speed, in coming monthsit will
be possible to find the cheapest price on just about anything:
wines, CDs, perhaps even body parts.
No venture captures these new infonomics better than eBay, the
four-year-old auction site. The eBay miracle isn't that it allows
you to clean out your attic at a profitthough that's not a bad
inventionbut that it changes the whole way that we set prices.
On eBay, buyers get to decide what something is worth, so objects
migrate closer to their true value. Recently a Maine antiques
store put an old-fashioned calculator up for sale on eBay for
$100. Within a few days the calculator-loving collectors of the
Web had bid the price up to $6,500. The antiques sellers had had
no idea that they were sitting on a gem. But the Web's
information-driven economics helped find the right price.
Applied to the world of calculators, that's something of a
curiosity. But applied to everyday retail, it's a revolution. The
idea of fixed prices is only about 100 years old. Before then
nearly everything was negotiable. The last great retail
revolution was mail order, led by Sears, Roebuck in the 1890s,
and it solidified the idea of fixed prices, since buyer and
seller were often separated by hundreds of miles of rail track.
In the Internet age even buyers and sellers separated by 10,000
miles of fiber-optic cable are closer than those prairie
purchasers were to Mr. Sears. They are nanoseconds away, and, as
is becoming increasingly apparent, speed kills. It kills old
economics, it kills old companies and it kills old rules.
Bezos is struggling mightily to make sure it doesn't kill
Amazon too. Even as he cuts off competition like eBay by getting
into the auction business himself (partnering with no less than
Sotheby's), he is also trying to make Amazon a model of i-age
shopping. When we buy one book, Amazon's computers can tell us
what other people who bought that book purchased (and what they
thought of those purchases). Or the site's users can look up the
most popular books at their company or in their hometown. A few
clicks from Amazon's home page will reveal, rather worryingly,
that the three most frequent Amazon purchases in Los Alamos,
N.M., are the biography of an East German spymaster, a book
about the black market for nuclear materials and a history of
Soviet espionage.
There is, in all this, a kind of humanness that is exactly the
opposite of what online shopping was supposed to be like. Amazon
is not a depopulated, Logan's Run kind of store. The site allows
readers to post their opinions about books, to rate products, to
swap anecdotes. As you sit there reading, say, a literate and
charming book review from Bangladesh, the real power of the
Amazon brand comes home. It is a site that is alive with
uncounted species of insight, innovation and intellect. No one
predicted that electronic shopping could possibly feel this
alive. If it is a sign of an e-world yet to come, a place in
which technology allows all of us to shop, communicate and live
closer together, then Jeff Bezos has done more than construct an
online mall. He's helped build the foundation of our future.
COVERS GALLERY: Click here to see the cover image from 1999
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