The Avenger
Even the smartest travelers get cheated or mistreated. We'll do our best to get you justice.
Jon Hicks / Corbis
A traveler loses her belongings in a rental-car robbery and contends that the rental agency is doing nothing to protect its theft-prone cars
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An Airline's Automated System Penalizes Flyers
A family's vacation itinerary, planned and booked well in advance, is secretly sabotaged by automated airline schedule changes.
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Sky-High Fees for Overweight Bags
A passenger gets slapped with a fee for an overweight bag he later discovers may have been well under the weight limit.
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A Nightmare Honeymoon Flight to Tahiti
Everyone says the first year of marriage is the hardest. For these newlyweds, things got rocky from the first day.
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Eurofly Loses a Bag, With No Apologies
A passenger's bag goes missing on an Italian airline for so long, it must have been accidentally shipped into the Negative Zone
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Spirit Air Leaves a Family Deflated
Taking a flight anywhere these days is about as enjoyable as gum surgery. You don't need uncooperative airline employees to add to your misery.
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