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The Avenger

Even the smartest travelers get cheated or mistreated. We'll do our best to get you justice.

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Ground crew wait next to a Thai Airways flight to Sydney at Bangkok's Suvarnabhumi Airport, the first international flight to depart after a week long antigovernment protest paralyzed air travel on Dec. 3, 2008 Darren Whiteside / Reuters
Airline Bag Fees: As High as the Cost of a Seat?

Tuesday, Nov. 24, 2009

One unlucky traveler got hit with an excess-baggage charge so outrageous, he may as well have bought his luggage its own seats on the flight

  • When Your Rental Car Gets Robbed

    Tuesday, May. 12, 2009

    A traveler loses her belongings in a rental-car robbery and contends that the rental agency is doing nothing to protect its theft-prone cars

  • An Airline's Automated System Penalizes Flyers

    Wednesday, Feb. 18, 2009

    A family's vacation itinerary, planned and booked well in advance, is secretly sabotaged by automated airline schedule changes.

  • Sky-High Fees for Overweight Bags

    Monday, Feb. 02, 2009

    A passenger gets slapped with a fee for an overweight bag he later discovers may have been well under the weight limit.

  • A Nightmare Honeymoon Flight to Tahiti

    Wednesday, Oct. 22, 2008

    Everyone says the first year of marriage is the hardest. For these newlyweds, things got rocky from the first day.

  • Eurofly Loses a Bag, With No Apologies

    Monday, Nov. 24, 2008

    A passenger's bag goes missing on an Italian airline for so long, it must have been accidentally shipped into the Negative Zone

  • Spirit Air Leaves a Family Deflated

    Monday, Oct. 13, 2008

    Taking a flight anywhere these days is about as enjoyable as gum surgery. You don't need uncooperative airline employees to add to your misery.

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